eb77's Privacy Policy

Section 1: What Information We Collect

eb77 collects various types of information to provide its services. This information is divided into two main categories:

1.1 Information You Provide Directly

When you open an account at eb77, log in, or contact us, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Mobile number (for verification)
• Payment-related information — bKash, Nagad, or Rocket account details
• National ID or passport number (for identity verification, where applicable)
• Any messages you send via live chat or email

1.2 Automatically Collected Information

When you browse the eb77 platform, our system automatically records certain technical information:

• IP address and device identifier information
• Browser type and operating system
• Time, date, and list of pages visited on the website
• Referral URL (where you came from before reaching our site)
• Cookie and session data (see Section 7 for details)
• Game history, bet amounts, and transaction records

Section 2: How Your Information Is Used

eb77 uses your information only for specific and legitimate purposes. We process your information for the following reasons:

Before using your information for any purpose beyond those listed above, we will obtain your clear consent. You can opt out of marketing communications at any time by contacting us.

Section 3: Information Sharing with Third Parties

eb77 does not sell or rent your personal information. However, information may be shared on a limited basis with the following parties as needed to provide services:

3.1 Payment Processors

The necessary payment information is shared with payment providers such as bKash, Nagad, and Rocket to complete your financial transactions. This sharing is limited solely to processing transactions.

3.2 Technology and Service Providers

We work with trusted technology partners to operate our platform. These partners are contractually bound to follow our data processing guidelines.

3.3 Game Providers

Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming may process gameplay data. This data is used solely to provide gaming services.

3.4 Legal Obligations

If we are legally required to do so by a court order, legal process, or a valid request from a government regulatory authority, we may provide the necessary information.

Section 4: Data Security Measures

eb77 applies industry-standard security measures to keep your personal information safe:

• SSL Encryption: All data transmission on our website and app is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is hashed using advanced cryptographic algorithms.
• Firewall Protection: Our server and network infrastructure is protected by robust firewalls.
• Two-Factor Authentication: A two-step verification method is available for account security.
• Limited Access Policy: Only authorized staff may access your personal information, and only for the purpose of providing services.
• Regular Security Audits: Regular security assessments and penetration testing are conducted on our systems.
• Data Backup: Regular data backups are maintained in a secure and encrypted environment.

No method of data transmission over the internet or electronic storage is completely secure. However, we make every effort to protect your information and follow industry best practices.

Section 5: Your Rights and Controls

eb77 grants you the following rights regarding your personal information:

5.1 Right to Access Information

You may request a copy of the information we hold about you at any time. To make this request, email us at [email protected].

5.2 Right to Correct Information

If you believe we hold incorrect or incomplete information about you, you may correct or update it. This can be done through your account settings or by contacting us directly.

5.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, transaction records or information required for legal compliance may not be deletable before the mandatory retention period has ended.

5.4 Opt Out of Marketing

If you do not want to receive promotional emails or notifications from eb77, you may opt out at any time. To do so, email [email protected] or contact our 24/7 live chat.

5.5 Right to Close Your Account

You may request to close your eb77 account at any time. After the account is closed, information required for legal and regulatory obligations will be retained for a specified period.

Section 6: Data Retention Period

eb77 does not retain your information longer than necessary. The retention period for different types of information is as follows:

• Account Information: For the duration the account is active and, after closure, for a period determined by legal requirements.
• Transaction Records: For the period required to meet financial regulatory obligations.
• Game History: For as long as the account is active and for an additional period for dispute resolution.
• Communication Records: For a limited period to improve customer service quality.
• Log Data: For the period required for security review.

At the end of the retention period, we securely delete or anonymize your information so that it can no longer be linked to any specific individual.

Section 7: Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the eb77 website. Cookies are small text files stored in your browser that help improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. Without them, login sessions, payment processing, and security features will not work properly.

7.2 Functionality Cookies

These cookies remember your preferences — such as language selection and display settings. They make your experience more personalized.

7.3 Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This information is aggregated and anonymous and helps us improve our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

Section 8: Privacy of Minors

eb77's services are intended only for those aged 21 and above. We do not knowingly collect personal information from minors.

If we are informed or become aware that information belonging to a person under the age of 21 has entered our system, we will immediately delete that information and close the account.

Section 9: International Data Transfers

eb77 is an international platform. Our servers and technology infrastructure may be located outside Bangladesh. However, for any international data transfer, we ensure that:

• The receiving country or organization maintains appropriate data protection standards.
• All transfers occur through encrypted channels.
• Third-party technology partners are contractually bound to comply with our data protection policy.
• Your information is used only for purposes directly related to the provision of services.

Section 10: Policy Changes and Updates

eb77 reserves the right to update this privacy policy from time to time. This policy may change due to changes in the scope of services, legal obligations, or business practices.

For significant changes, we will notify you in the following ways:

• By publishing a prominent notice on the website
• By sending a notification to your registered email address
• Via a pop-up notice when you log in to your account

Continuing to use our services after a change means you are agreeing to the updated policy. If you do not agree with the changes, you may close your account.